Refund policy
Return & Exchange Policy
Please read carefully before placing your order.
At Aleisha Jewels, we follow a strict No Return, No Refund policy. Once an order is delivered, it is not eligible for return or refund under normal circumstances.
✅ Exceptions for Exchange (Unboxing Video Mandatory)
We offer exchange only in the following cases:
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Wrong item delivered
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Product received in damaged or defective condition
To be eligible for an exchange, the customer must:
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Share a complete unboxing video, recorded from the moment the sealed package is opened until the product is fully revealed
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The video must clearly show the issue (wrong item, damage, or defect)
📌 Without a proper unboxing video, exchange requests will not be accepted.
⚠️ Important Notes
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Exchanges are not accepted for:
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Size issues
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Change of mind
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Personal preferences
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Minor color or design variations may occur due to lighting and screen differences and are not considered defects.
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Sale items and gift cards are non-exchangeable and non-refundable.
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Customers are requested to carefully check the product description and size details before placing an order.
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Customers are requested to carefully check the product description and size details before placing an order.
📩 Contact Us
For any exchange-related concerns, please contact us at: